Job offer: Complaints Officer

Job Summary

• Record and maintain complaints on behalf of the Commission by:
  • Collecting relevant information
  • Assessing documents
  • Compiling facts
• Answering telephone calls and advising complainants on relevant matters
• Refer relevant matters to concerned authorities
• Coordinate and facilitate the screening process
• Maintain appropriate records and documentation of complaints lodged
• Receipt, handling and management of Exhibits
• Maintain statistics by compiling and providing same to the relevant departments when required

Qualifications

• Certificate in Law plus 4 years relevant work experience OR
• A Level in Law plus 3 years relevant work experience OR
• Diploma in Law plus 2 years relevant work experience.

Preferable Skills

• Customer orientated
• Conversant with Microsoft Word and Excel
• Able to manipulate softwares
• Good written and oral communication skills
• Ability to work in a team and provide valuable contributions