Job offer: Reservations Agent

Job Summary

Respond to all incoming reservation requests from relevant markets, in a timely manner following the approved company procedures.

Duties & Responsibilities

• Study all daily reservation requests (emails etc), on a daily basis, prioritize & action as per allocated markets.
• Create a hard file and computer data for each reservation and update both.
• Input files in a correct and timely manner on Astronet system.
• Update Manual files with correct information.
• Monitor proper execution of Tour Operator requirements’ summary and files.
• Monitor daily airport reports, check on problem areas and take appropriate action. Follow up as per requirements and update affected parties (reps, etc), of changes made.
• Monitor files not invoiced (prepayments & those on credit) on a daily basis and, in conjunction with Debtors, raise proforma invoices on a timely basis or as and when required.
• Check tour Operator vouchers against clients’ files; raise, certify and dispatch invoices via debtors’ controllers.
• Provide information in response to queries (reservations, facilities etc).
• File properly in each file all correspondence from the Tour Operator, Suppliers (internal and external) and services reconfirmed.
• Update and report on allocations’ charts to the Product & Contracts department.
• Report potential problems to the Senior Agents or Managers on a timely basis in order that preventive action can be taken before clients’ arrival.
• Entertain visiting Tour Operators (TOs) and Educational Groups.
• Any other relevant duties pertaining to the position.

Reports to: Reservations Manager

Remuneration can be negotiated based upon experience and qualifications.

Training

• On-the-job training
• ISO 9001-2008 Awareness Training
• Induction Training

Qualifications

• Post secondary level of education, preferably ‘A’ levels or Business Studies.
• A good level of oral and written English & French, with other languages an advantage.
• Very good skills in Microsoft Words/Excel, with the ability to quickly master new software.
• A good communicator with a mature/confidential personality.
• Hard working, organized and able to pay attention to detail.

Experience

• Experience working in a similar field would be advantageous.
• Some experience in sales or marketing or reservations would prove useful.

Other Skills and requirements

• Pleasant and affable personality
• Excellent communication and customer service skills
• Must be able to work outside normal working hours
• Must be a motivated, well organized, energetic individual who is willing to learn