Job offer: Debtors Collector

The Debtors Collector will be responsible for ensuring timely collection of outstanding payments from clients. This includes daily visits to client premises, effective communication to resolve outstanding balances, and maintaining accurate records of collections. The role requires excellent customer service skills, persistence, and professionalism to ensure the company’s cash flow remains consistent.

Key Responsibilities:

• Visit clients on the road daily to collect outstanding payments.
• Ensure all cash, cheques, or payment confirmations are securely handled and promptly delivered to the accounts department.
• Regularly review clients’ accounts to identify overdue payments.
• Maintain an up-to-date record of all outstanding accounts and payment commitments.
• Contact clients via phone, email, or in person to follow up on overdue invoices.
• Address client queries regarding their accounts and provide payment solutions.
• Provide daily and weekly reports on collections, outstanding debts, and client feedback.
• Record and document payment plans or agreements made with clients.
• Build and maintain positive relationships with clients while enforcing payment deadlines.
• Resolve conflicts or disputes amicably to secure payments while preserving client relations.
• Ensure compliance with company policies and financial regulations in all collection processes.
• Safeguard client confidentiality and secure payments during transport.
• Assist the finance team in preparing accounts receivable reports.
• Support other collection initiatives and administrative duties as needed.

Remuneration package

Salary will be commensurate with qualifications and experiences.

Skills and Qualifications

• Minimum post secondary school education or equivalent. A diploma in accounting, finance, or related field is an advantage.
• At least 2 years of experience in debt collection, sales, or a related field.
• Strong interpersonal and negotiation skills.
• Ability to work under pressure and meet collection deadlines.
• Excellent verbal and written communication skills.
• Proficiency in basic accounting and record-keeping.
• Valid driver’s license and a clean driving record.