Job offer: Retail Sales Manager

Key Responsibilities:

Sales Leadership:

• Develop and execute sales strategies to achieve or exceed sales targets.
• Provide guidance and support to the sales team to enhance their performance.
• Monitor and analyze sales metrics to identify areas for improvement.

Team Management:

• Recruit, train, and supervise sales associates.
• Conduct performance evaluations and provide constructive feedback.
• Foster a positive and collaborative work environment.

Customer Service:

• Ensure that the sales team delivers exceptional customer service.
• Resolve customer complaints or issues in a timely and effective manner.
• Train staff on customer service best practices.

Inventory Management:

• Monitor and manage inventory levels to prevent stockouts and overstock situations.
• Coordinate with the inventory control team to optimize stock levels.

Visual Merchandising:

• Oversee the organization and layout of merchandise to enhance the shopping experience.
• Implement visual merchandising standards to attract customers and drive sales.

Budgeting and Reporting:

• Develop and manage the department budget.
• Prepare regular reports on sales performance, inventory levels, and other relevant metrics.

Collaboration:

• Collaborate with other departments, such as marketing and operations, to achieve overall business goals.
• Work closely with vendors and suppliers to optimize product offerings and pricing.

Qualifications and Skills:

• Senior Certificate or a related field (preferred) – 10 years Sales experience.
• Proven experience in FMCG retail sales management, with a track record of achieving and exceeding sales targets.
• Strong leadership and team management skills.
• Excellent communication and interpersonal abilities.
• Analytical skills to interpret sales performance data.
• Knowledge of retail operations, merchandising, and customer service best practices.