4325062
We are seeking a passionate Junior Back Office Officer to join our dynamic team. The candidate should ensure the smooth and efficient execution of operational processes while maintaining exceptional client service standards. This role is designed to provide hands-on experience and foundational skills, equipping the candidate for future responsibilities in senior management and leadership positions. You will gain practical exposure in managing day-to-day operations and develop the necessary skills to oversee key organizational functions, making this an ideal stepping stone for a future key position.
If you thrive in a detail-oriented environment and are committed to upholding compliance and customer satisfaction, we want to hear from you.
Key Responsibilities
- Efficiently register and open new client accounts in the company’s systems.
- Conduct Know Your Customer (KYC) and due diligence checks to verify client information.
- Perform ongoing client monitoring to ensure compliance with Anti-Money Laundering (AML) regulations.
- Process and facilitate daily client withdrawals with precision and adherence to company protocols.
- Settle deposits, withdrawals, and internal account transfers accurately and efficiently.
- Monitor and verify all transactions, resolving any discrepancies in a timely manner.
- Archive and manage essential documents, such as agreements, contracts, and confirmations, in the Customer Relationship Management (CRM) system.
- Provide account statements to clients promptly upon request.
- Ensure all client activities comply with regulatory requirements, focusing on AML and KYC obligations.
- Collect updated KYC documentation from clients to maintain compliance with current regulations.
- Address and resolve customer complaints professionally, ensuring high levels of client satisfaction.
- Support management by performing additional tasks and responsibilities that contribute to the company’s overall efficiency.
- Competitive Compensation: Attractive salary package based on experience and qualifications.
- Career Development: Opportunities for professional growth, with a clear pathway to a senior leadership role. Gain practical experience in core operational functions while developing essential management, compliance and strategic planning skills.
- Team Engagement: Participation in team-building events, corporate activities, and sports initiatives.
- Work Environment: Be part of a supportive, dynamic, and positive work culture.
Experience:
- A minimum of 1 year in a similar role within the Financial or Forex industry is preferred, but candidates without prior experience are also encouraged to apply.
Education:
- University degree in Business Administration, Finance, Economics, or a related discipline.
Skills and Competencies:
- Language Proficiency: Fluency in English is essential; knowledge of additional languages is advantageous.
- Technical Skills: Strong computer literacy, including proficiency in Microsoft Office and CRM systems, is highly desirable.
- Attention to Detail: Ability to work meticulously with a focus on accuracy.
- Teamwork and Independence: Capable of working collaboratively in a team environment while also excelling independently.
- Multitasking and Organization: Skilled at prioritizing tasks and managing time effectively.
